About NetComm and its Wi-Fi Product
NetComm Wireless Pty Ltd (ACN 002 490 486) is a wholly-owned subsidiary of Casa Systems, Inc. Throughout this document, a reference to “We”, “we”, “Us” or “us” are a reference to NetComm Wireless Pty Ltd. We are a leading global innovator of telecommunication solutions aiming to give everyone the connected life they need.
The CloudMesh device has been designed to connect to a cloud-based analytics platform based in Australia that will process, and store certain device and network parameters (see next section for more details) collected from the device to improve your home Wi-Fi experience. To do so, the CloudMesh device must be set up in accordance with the Quick Start Guide, included in the box, and connected to the internet. Your Internet Service Provider (ISP) may use the data collected to automatically optimise radio performance of the CloudMesh device and provide remote technical support.
What kinds of device and network parameters do the Wi-Fi products collect?
We collect a range of information through the CloudMesh device. This includes:
- MAC/IP address;
- serial numbers;
- WLAN identifiers;
- model numbers;
- device health metrics;
- radio spectrum parameters; and
- network connection and packet throughput statistics.
(collectively referred to in this Data Privacy Statement below as “Data”)
Only some of the Data, such as those types listed above might reasonably identify you and would, therefore, be considered ‘personal information’. Where we handle personal information, we are bound by applicable privacy laws such as the Privacy Act 1988 (Cth) and Privacy Act 1993 (NZ) (Privacy Laws).
If the Data is not collected, your ISP may not be able to properly resolve technical problems remotely should you require assistance. Also, the device might not be able to function as intended to optimise your home Wi-Fi experience. If you do not wish for your Data to be collected, you should not use the CloudMesh device.
Who has access to the Data
and what purpose is it used for?
NetComm will have access to the Data via a cloud-based Wi-Fi analytics platform to provide services to you (such as detecting and resolving some Wi-Fi problems).
Although we do not do so currently, we may use the data to improve the quality of our products and services. We may also aggregate the data we collect from you with data from other users.
NetComm provides secure access to and may disclose the Data to third-party service providers who assists us with the delivery of the services mentioned in this document.
Is the Data Transferred offshore?
The Data is stored in the secure cloud provided by Amazon Web Services (AWS) in Australia. However, if we decide to store the data in another country we will notify and update your ISP and this Data Privacy Statement.
Where can I find more information?